Roby Casino Privacy Policy

At Roby Casino, the privacy and security of every player is a fundamental commitment, not an afterthought. This Roby Casino privacy policy explains in clear, plain English exactly how we collect, process, store and protect your personal data when you visit robys-casino.com and use our services. Our approach to data protection aligns fully with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and — where applicable — the European General Data Protection Regulation (GDPR). Whether you are creating an account, making a deposit, or simply browsing our game catalogue, you deserve to know precisely what information we hold about you and why. We encourage you to read this document in full so you can exercise your privacy rights with confidence.

1. Identity of the Data Controller

Roby Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal information, we act as the data controller under applicable legislation. All questions relating to this privacy policy, your account data, or your legal rights should be directed to our dedicated Data Protection Officer (DPO):

• Email: [email protected]
• General support: [email protected]
• Postal address: available on request via the above email addresses

Our DPO is available to respond to your enquiries regarding Roby Casino data protection matters within 30 days of receipt.

2. Personal Data We Collect

Roby Casino collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal information we may collect include:

2.1 Identification and Contact Data

• Full legal name and date of birth
• Residential address (including suburb, state, and postcode)
• Email address and phone number
• Government-issued identity documents (passport, driver's licence) for KYC verification

2.2 Financial Data

• Payment method details (card numbers are tokenised and never stored in plain text)
• Transaction history, including deposits, withdrawals, and bonus redemptions
• Source-of-funds documentation where required by AML obligations

2.3 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Bonus usage and wagering history
• Responsible gambling tool selections (deposit limits, loss limits, self-exclusion)

2.4 Technical and Device Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, click-stream data, and referral source
• Login timestamps and session durations

2.5 Communication Data

• Records of live chat conversations and email exchanges with our support team
• Responses to surveys, feedback forms, and promotional communications

2.6 Sensitive Information

We do not intentionally collect sensitive information as defined under the Australian Privacy Act (such as health information or racial background) unless you voluntarily disclose it — for example, when requesting a responsible gambling self-exclusion based on a gambling disorder. In such cases, the information is used solely to protect your wellbeing and is handled with the highest degree of confidentiality.

2.7 Data Received from Third Parties

We may receive personal information about you from third parties, including identity verification services, payment processors, fraud prevention agencies, and affiliate partners. Any user data received from third parties is subject to the same protections described in this privacy policy.

3. How We Collect Your Data

Data collection at Roby Casino occurs through several channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, or contact our support team
• Automatically — through cookies, web beacons, pixel tags, and similar tracking technologies embedded on our website
• From third parties — through payment providers, identity verification bureaus, fraud prevention databases, and marketing partners
• From publicly available sources — such as electoral rolls or social media profiles, where permitted by law

4. Purposes of Data Processing

The data processing activities conducted by Roby Casino serve the following specific purposes:

We do not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent.

5. Roby Casino Cookie Policy

The Roby Casino cookie policy governs the use of cookies and similar tracking technologies on robys-casino.com. Cookies are small text files placed on your device that help us deliver a consistent, personalised, and secure experience. Below is an overview of the types of cookies we use:

5.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as account login sessions, shopping cart functionality, and security tokens. You cannot opt out of essential cookies without severely affecting your ability to use the site.

5.2 Analytical Cookies

We use analytical cookies (including Google Analytics) to understand how visitors interact with our website. This data collection helps us identify popular pages, detect errors, and measure the effectiveness of our content. The data is aggregated and does not directly identify individual users.

5.3 Functional Cookies

Functional cookies remember your preferences — such as your chosen language, currency, or game lobby layout — so you do not have to re-configure settings on every visit. Disabling these cookies may result in a less personalised experience.

5.4 Marketing and Targeting Cookies

With your consent, we and our advertising partners place marketing cookies to display relevant promotional content and measure the performance of our campaigns. These cookies may track your browsing habits across multiple websites. You may withdraw your consent at any time via our cookie preference centre, accessible from the footer of every page.

For a full list of individual cookies, their providers, expiry dates, and purposes, please visit our interactive cookie preference centre at robys-casino.com/cookie-settings. Managing your cookie policy preferences is straightforward and takes only moments.

6. Sharing Your Personal Data with Third Parties

Roby Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your user data with the following categories of recipients:

6.1 Payment Providers

To process your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfer, we share the minimum necessary financial data with our authorised payment partners. Each partner is bound by strict data security agreements and their own regulatory obligations.

6.2 Identity Verification and KYC Providers

Before your first withdrawal, mandatory KYC verification requires us to share identity documents with accredited verification bureaus. These partners process your documents solely for the purpose of confirming your identity and age and are contractually prohibited from using the data for any other purpose.

6.3 Regulatory and Law Enforcement Authorities

We may disclose personal data to regulatory bodies, law enforcement agencies, or government authorities where required by law, court order, or regulatory mandate. This includes our obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations applicable in Curaçao and any other jurisdiction where we are required to report.

6.4 Technology and Service Partners

We engage third-party suppliers for hosting, customer relationship management (CRM), email delivery, live chat, fraud detection, and website analytics. All such partners operate under data processing agreements that mandate compliance with applicable data protection law and impose equivalent standards of information security.

6.5 Game Providers

To deliver our catalogue of 4,000+ games from providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming, limited user data (such as session tokens and game-round identifiers) is shared with the relevant software supplier. This sharing is governed by strict contractual arrangements.

7. International Data Transfers

As an online casino operated under a Curaçao licence and serving Australian players, Roby Casino may transfer your personal data to countries outside Australia. When such transfers occur, we implement appropriate safeguards to ensure your personal information receives a level of protection equivalent to that provided under Australian law. These safeguards include:

• Standard contractual clauses approved by relevant regulatory bodies
• Binding corporate rules within our group of companies
• Transfers only to countries assessed as providing an adequate level of data protection
• Explicit consent where required by applicable legislation

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8. Data Security Measures

Roby Casino data security is treated as a top priority. We employ a multi-layered approach to information security that includes both technical and organisational measures:

8.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers
• At-rest encryption for sensitive databases containing personal information
• Firewall systems and intrusion detection/prevention systems (IDS/IPS)
• Regular penetration testing and vulnerability assessments by independent cybersecurity firms
• Certified Random Number Generator (RNG) audited by independent laboratories, ensuring fair play alongside data integrity
• Two-factor authentication (2FA) available for all player accounts

8.2 Organisational Safeguards

• Strict role-based access controls — only authorised personnel can access personal data
• Mandatory data protection and confidentiality training for all staff
• Non-disclosure agreements binding all employees and contractors
• Documented incident response procedures for potential data breaches
• Regular internal audits of data processing activities and access logs

In the event of a data breach that is likely to result in serious harm to affected individuals, Roby Casino will notify the relevant supervisory authority and affected players within the timeframes required by applicable law, including the Notifiable Data Breaches (NDB) scheme under the Australian Privacy Act.

9. Data Storage and Retention Periods

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our data storage practices are governed by the following general retention schedule:

After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. Data storage facilities used by Roby Casino meet industry-leading data security standards.

10. Your Privacy Rights

As an Australian player, you are entitled to a comprehensive set of privacy rights under the Australian Privacy Act 1988. Where the GDPR additionally applies, you benefit from the full suite of rights it confers. Roby Casino is committed to honouring these rights promptly and transparently.

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how it is being used and to whom it has been disclosed. Submit your access request to [email protected] and we will respond within 30 days.

10.2 Right to Correction

If any personal information we hold is inaccurate, incomplete, or out of date, you have the right to request that we correct it. Many details can be updated directly through your account profile; others may require identity verification before changes are applied.

10.3 Right to Deletion (Right to be Forgotten)

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Please note that we may be unable to delete certain data where retention is required by law — for example, financial records subject to AML obligations.

10.4 Right to Restriction of Processing

In certain circumstances, you may request that we restrict the data processing of your information — for example, while the accuracy of the data is being contested or while an objection is being considered.

10.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transmit it to another controller.

10.6 Right to Object

You may object at any time to the processing of your personal data for direct marketing purposes (including profiling related to marketing). You may also object to processing carried out on the basis of legitimate interests, though we may continue processing if we can demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where Roby Casino processes your data on the basis of your consent — for example, for the receipt of promotional emails or the placement of marketing cookies — you have the right to withdraw that consent at any time without prejudice to the lawfulness of processing carried out before the withdrawal. You can manage your marketing preferences and cookie policy settings via the links in our emails or through your account dashboard.

10.8 Rights Relating to Automated Decision-Making

If we make automated decisions (including profiling) that produce legal or similarly significant effects on you, you have the right to request human review of that decision and to challenge the outcome.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We will verify your identity before processing your request to prevent unauthorised access to your personal information.

11. Supervisory Authority — OAIC

If you are not satisfied with how Roby Casino has handled a complaint or request relating to your personal data, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national regulator responsible for overseeing compliance with the Australian Privacy Act 1988.

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Online complaint form: available via the OAIC website

We always encourage players to contact us directly first so we have the opportunity to resolve any concern before escalation to a supervisory authority.

12. Responsible Gambling and Your Data

Roby Casino is committed to responsible gambling and uses certain personal data — including gaming activity logs and account behaviour patterns — to identify players who may be experiencing difficulties and to offer appropriate support. Our responsible gambling tools include:

• Deposit, bet, and loss limits (daily, weekly, monthly)
• Session duration limits and reality checks
• Cooling-off periods: 24 hours, 48 hours, 7 days, or 30 days
• Self-exclusion options: 6 months, 1 year, 5 years, or permanent

Information about your responsible gambling settings is treated with the utmost confidentiality and is used only to enforce your chosen restrictions and to comply with our regulatory obligations.

13. Children's Privacy

Roby Casino is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All new accounts undergo age verification as part of our KYC process. If we discover that we have inadvertently collected personal information from a minor, we will delete that data immediately and close the relevant account.

14. Changes to This Privacy Policy

We reserve the right to update this Roby Casino privacy policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will notify registered players via email at least 14 days before the changes take effect and will post a prominent notice on the website. The revised privacy policy will display the effective date at the top of the page. Continued use of Roby Casino after the effective date constitutes acceptance of the updated terms. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal data.

15. Frequently Asked Questions

What personal data does Roby Casino collect when I register?

During registration, Roby Casino collects your name, date of birth, residential address, email address, and phone number. Before your first withdrawal, additional personal information — such as a copy of a government-issued ID and proof of address — is required as part of our mandatory KYC process. This data collection is essential for regulatory compliance and account security.

How does Roby Casino protect my financial data?

Roby Casino data security employs 256-bit SSL/TLS encryption on all transactions, ensuring your financial details are protected in transit. Payment card data is tokenised and never stored in plain text on our servers. Our systems are protected by firewalls, intrusion detection tools, and undergo regular independent security audits to maintain the highest standards of information security.

Can I opt out of cookies on robys-casino.com?

Yes. You can manage your cookie preferences at any time via the cookie preference centre linked in our website footer. You may opt out of analytical, functional, and marketing cookies while retaining only the essential cookies necessary for the site to function. Note that our full cookie policy applies to all visitors, and withdrawing consent for non-essential cookies may limit certain features.

How long does Roby Casino keep my personal information?

Roby Casino data storage periods depend on the category of data. Account registration data is retained for the duration of your account plus seven years to meet legal obligations. Financial records are kept for seven years from the transaction date. Personal information collected solely for marketing purposes is deleted promptly upon withdrawal of consent. Full details are in the retention schedule above.

How do I exercise my privacy rights under the Australian Privacy Act?

To exercise any of your privacy rights — including access, correction, deletion, or data portability — send a written request to [email protected]. Please include your registered email address and a description of your request. We will verify your identity and respond within 30 days. If you are unsatisfied with our response, you may contact the OAIC to escalate your complaint.

Does Roby Casino share my data with game providers?

A limited set of user data — such as session tokens and game-round identifiers — is shared with software providers from our catalogue (including Pragmatic Play, Evolution Gaming, NetEnt, and others) to enable gameplay. This sharing is strictly governed by contractual data protection agreements and does not involve the disclosure of sensitive personal information such as your full name or financial details.

What is the Roby Casino Data Protection Officer's contact?

Our Data Protection Officer can be reached at [email protected]. The DPO handles all queries relating to Roby Casino data protection, including requests to exercise your privacy rights, complaints about data processing, and enquiries about our cookie policy or data security practices. We aim to respond to all DPO enquiries within 30 calendar days.

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Conclusion

Your trust is the foundation of everything Roby Casino does, and protecting your personal data is central to honouring that trust. This privacy policy has outlined every material aspect of how we handle your personal information — from initial data collection through data processing, data storage, and eventual deletion. We employ robust data security measures, limit data sharing to what is strictly necessary, and empower you with meaningful privacy rights backed by Australian law. If you have any question about Roby Casino privacy practices, or if you wish to exercise a right under this privacy policy, please do not hesitate to contact us at [email protected]. We are here to help and we take every enquiry seriously.