Roby Casino Responsible Gaming Policy

At Roby Casino, we believe that entertainment and safety go hand in hand. Our commitment to responsible gambling is at the heart of everything we do — from the games we offer to the tools we provide. Whether you are a casual player enjoying a few spins or a regular visitor to our platform, we encourage you to gamble responsibly and make informed choices at every stage of your gaming journey. This page outlines our full Roby Casino responsible gambling policy, the safer gambling tools available to you, and the resources you can turn to if gambling ever stops being fun.

Roby Casino's Commitment to Responsible Gaming

Roby Casino operates under a licence issued by the Government of Curaçao and takes its obligations to player protection seriously. We recognise that, for a small number of players, gambling can become harmful. Our platform is designed to support safe gambling at every level — offering a wide range of gambling control measures that put you in charge of your own experience. We also work to raise awareness of the signs of problem gambling and gambling addiction, so that players and their families can seek help early.

Roby Casino responsible gaming principles are built on transparency, player empowerment, and ongoing support. We never encourage players to chase losses or to exceed their personal limits, and our platform is strictly prohibited to anyone under the age of 18.

Understanding Problem Gambling

Problem gambling — sometimes called gambling addiction — occurs when gambling shifts from a leisure activity to something that causes harm. It can affect anyone, regardless of age, income, or background. Recognising the warning signs early is the most effective form of gambling help.

Financial Warning Signs

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling sessions
• Neglecting bills, rent, or other financial obligations
• Chasing losses in an attempt to "win back" money already lost
• Hiding gambling expenditure from family members or partners

Emotional Warning Signs

• Feeling anxious, irritable, or restless when not gambling
• Using gambling as a way to cope with stress, depression, or anxiety
• Feeling guilt or shame after gambling sessions
• An inability to stop or reduce gambling despite wanting to
• Persistent preoccupation with gambling — constantly thinking about the next session

Social Warning Signs

• Withdrawing from family, friends, or social activities
• Neglecting work or study commitments because of gambling
• Lying to loved ones about the extent of gambling activity
• Relationship breakdown linked to gambling behaviour
• Loss of interest in hobbies and activities once enjoyed

If any of these signs sound familiar, we strongly encourage you to make use of the Roby Casino safe gambling tools described below, or to contact one of the support organisations listed at the bottom of this page. Taking action early makes a real difference.

Self-Assessment Questionnaire

Not sure whether your gambling habits are healthy? The following self-assessment questions can help you reflect on your behaviour. Answer honestly — this is for your benefit only and your responses are completely private.

1. Do you gamble with money that is needed for everyday expenses such as food, rent, or bills?
2. Have you ever lied to family members or friends about how much you gamble or how much you have lost?
3. Do you feel the need to bet with larger and larger amounts of money to get the same level of excitement?
4. Have you tried to cut back on gambling but found it difficult or impossible to do so?
5. Do you gamble to escape from problems, boredom, or negative emotions?
6. Have you borrowed money or sold possessions to finance your gambling?
7. Do you feel restless or irritable when you try to reduce or stop gambling?
8. Has gambling ever damaged a relationship, career, or educational opportunity?

If you answered yes to two or more of these questions, we recommend that you reach out for gambling help as soon as possible. Please contact our support team at [email protected] or speak with one of the professional organisations listed further down this page.

Roby Casino Safer Gambling Tools

Roby Casino provides a comprehensive suite of safer gambling tools to help you manage your activity and stay in control. All tools can be accessed via your account settings, or by contacting our 24/7 live chat or emailing [email protected]. The Roby Casino gambling control features are designed to be straightforward to activate and take effect quickly so that your protection is never delayed.

Deposit Limits

Deposit limits allow you to set a cap on the amount of money you can deposit into your account over a given time period. Roby Casino offers daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately. If you wish to reduce your existing deposit limit, the change is applied straight away. If you wish to increase a limit, a mandatory cooling-off waiting period applies to prevent impulsive financial decisions.

Bet Limits

Bet limits restrict the maximum amount you can wager on a single bet or spin. Setting a bet limit helps you control the pace of your play and avoid placing large, impulsive wagers during a session. This is one of the most effective tools for maintaining responsible gaming behaviour over time, particularly when playing high-variance slots or live table games.

Loss Limits

Loss limits cap the total amount you can lose within a defined timeframe — daily, weekly, or monthly. Once you reach your loss limit, your account will be automatically restricted from further play until the period resets. This tool is particularly useful for players who want a firm spending ceiling without having to monitor their balance manually throughout a session. Roby Casino strongly recommends setting loss limits alongside deposit limits for maximum financial protection.

Session Limits

Session limits restrict the total time you spend logged in and playing during any single gaming session. When your set time is up, you will receive a clear notification and be logged out automatically. Session limits are a highly recommended tool for players who find it easy to lose track of time when enjoying our casino games. Regular breaks are a key principle of safe gambling and help you maintain perspective about your spending and enjoyment levels.

Cooling-Off Period

A cooling-off period is a short-term break from gambling. At Roby Casino, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in to your account or place any bets. You will also not receive any promotional communications from us. The cooling-off period is ideal for players who want a temporary pause to reassess their habits without committing to a longer exclusion, or for anyone who simply needs to step back and recharge.

Self-Exclusion

Self-exclusion is a more permanent measure for players who feel they need a significant break from gambling. Roby Casino self-exclusion options include periods of 6 months, 1 year, 5 years, and permanent exclusion. During a self-exclusion period, your account will be closed, all promotional communications will cease immediately, and you will be unable to create a new account on our platform. Self-exclusion requests are processed promptly by our responsible gaming team and cannot be reversed during the chosen period. If you believe you have a serious problem with gambling addiction, permanent self-exclusion may be the most appropriate and protective option available to you.

Activity Monitoring at Roby Casino

Roby Casino monitors player activity on an ongoing basis to identify early signs of potential harm. Our dedicated responsible gaming team looks for patterns such as rapidly increasing bet sizes, extended session lengths, high frequency of deposits within short timeframes, or significant sudden changes in play behaviour. If our team identifies a player who may be experiencing difficulties, we may reach out proactively with information about our safer gambling tools or direct the player to professional support organisations. This proactive, data-informed approach to player protection is a core element of the Roby Casino responsible gambling policy and sets us apart as a platform that genuinely cares about its community.

Activity monitoring works alongside the personal tools available to players. Even if you have not yet set any limits, our team can flag concerns and provide guidance. However, we always encourage players to take ownership of their own gambling control by setting personal limits from the moment they create an account — ideally before they place their first bet.

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8 Golden Rules of Safe Gambling

To help you play responsibly, Roby Casino recommends following these eight golden rules every time you log in to play. Keeping these principles front of mind will help you enjoy our 4,000+ game catalogue as the entertainment it is meant to be.

1. Set a budget before you play — Decide how much you are comfortable spending and stick to it. Use our deposit limits and loss limits to enforce your budget automatically so that it never becomes a matter of willpower alone.
2. Treat gambling as entertainment, not income — The house always has a mathematical edge. Never rely on gambling as a source of income, and never use it to pay your bills or cover financial shortfalls.
3. Take regular breaks — Use session limits to remind yourself to step away from the screen. Fatigue and prolonged play can significantly impair your decision-making and make it harder to gamble responsibly.
4. Never chase your losses — Chasing losses is one of the most common and damaging precursors to problem gambling. If you have reached your loss limit for the day, log out, do something else, and come back with a fresh perspective another time.
5. Don't gamble under the influence — Alcohol and drugs impair your judgement and lower your inhibitions. Only ever gamble when you are clear-headed, calm, and fully in control of your decisions.
6. Keep gambling separate from other parts of your life — Gambling should not interfere with your relationships, your work performance, or your financial stability. If it is beginning to do so, that is a clear signal to seek support immediately.
7. Use the tools available to you — Roby Casino provides a full range of gambling control features free of charge. Take full advantage of them — that is precisely what they are there for, and using them is a sign of strength, not weakness.
8. Ask for help when you need it — There is absolutely no shame in reaching out for support. The organisations listed below provide free, confidential gambling help to anyone who needs it, with no judgement and no pressure.

Protection of Minors

Roby Casino has a strict and non-negotiable policy of zero tolerance for underage gambling. Our platform is only available to players who are aged 18 years or over. We verify the identity and age of our players as part of our KYC (Know Your Customer) process, which is mandatory before any withdrawal can be processed. We use industry-standard age-verification methods and will immediately close any account found to belong to a person under the legal gambling age.

We are committed to ensuring that minors are never able to access real-money gambling on our site. If you become aware of a minor accessing our platform, please report it to us immediately at [email protected].

Tips for Parents and Guardians

If you share a device with children or teenagers in your household, we strongly recommend taking the following precautions to prevent accidental or deliberate access to gambling services:

• Always log out of your Roby Casino account completely when you have finished playing
• Never save your login credentials or allow your browser to auto-fill your password on a shared device
• Use strong, unique passwords that children and teenagers cannot easily guess
• Install parental control software (see below) to restrict access to gambling websites at a network or device level
• Have open, honest conversations with your children about the risks associated with gambling, including gambling addiction
• Stay aware of any changes in your child's behaviour that may suggest they have been accessing gambling sites or apps without your knowledge

Parental Control Software

The following tools can help parents and guardians block access to gambling websites for children and teenagers living in their household:

• Net Nanny — A comprehensive content filtering solution that blocks adult and gambling websites across all major browsers and devices. Available for Windows, macOS, Android, and iOS, Net Nanny allows parents to set custom filtering rules and receive activity reports.
• Qustodio — A powerful parental control application that allows you to monitor screen time, block inappropriate content (including gambling and betting sites), and set daily usage limits per device or per child profile. Available for all major platforms.
• Norton Family — Part of the Norton security suite, Norton Family offers robust website filtering, detailed usage reporting, and the ability to block entire categories of content, including gambling, in just a few clicks.

Gambling Blocking Software for Adults

For adults who wish to proactively block their own access to gambling websites across all their devices, the following dedicated tools are available and are strongly recommended by Roby Casino as part of a broader responsible gaming strategy. These tools complement the on-site limits available within your account and can provide an additional layer of protection.

• Gamban — Gamban is one of the most powerful and widely used gambling blocking tools available. It prevents access to thousands of gambling websites and apps across all your devices simultaneously. It is specifically designed to be difficult to remove, making it particularly effective for people who are seriously struggling with gambling addiction. Visit gamban.com for subscription details and setup guidance.
• BetBlocker — A free-to-use tool that blocks access to gambling websites across multiple devices for periods ranging from 24 hours all the way up to 5 years. BetBlocker is quick to set up, easy to use, and available at no cost, making it an accessible option for anyone who needs immediate gambling help. Visit betblocker.org for more information.
• Betfilter — Betfilter blocks access to gambling websites and can also limit the total time you spend on gaming platforms each day. It works across multiple browsers and major operating systems and is regularly updated with new gambling site URLs to ensure comprehensive coverage. Visit betfilter.com for further details and a free trial.

Australian Support Organisations

If you or someone you care about needs support with problem gambling or gambling addiction, the following Australian organisations provide free, professional, and confidential assistance. You do not need to be in crisis to contact them — early intervention is always better.

These services are all free to access and staffed by qualified professionals who understand the complexities of gambling addiction and problem gambling. We urge any player who feels they may be struggling to contact one of these organisations without delay. Seeking help is the single most important step you can take.

International Support Organisations

For players based outside Australia, or those who would prefer to access international resources, the following globally recognised organisations offer high-quality gambling help and support:

• GamCare — The UK's leading provider of free information, support, and counselling for people affected by problem gambling. GamCare operates the National Gambling Helpline and offers both telephone and online support. Available at gamcare.org.uk.
• BeGambleAware — An independent charity providing information, tools, and referral services for those affected by gambling harms. Their website includes a self-assessment tool and a directory of specialist treatment providers. Visit begambleaware.org.
• Gambling Therapy — A global online service offering free practical advice and emotional support to anyone affected by gambling addiction, in multiple languages. Particularly useful for players in regions without established local services. Available at gamblingtherapy.org.

Contacting Roby Casino's Responsible Gambling Team

Our dedicated player protection team is available around the clock to assist with any query related to responsible gambling. Whether you want to set up deposit limits, activate loss limits or session limits, request a cooling-off period, or begin the self-exclusion process, we are here to guide you through every step. You can reach the Roby Casino responsible gaming team via:

• Live Chat — Available 24 hours a day, 7 days a week, directly from the Roby Casino website. Our agents will respond instantly and can activate any protective measure on your behalf.
• Email — [email protected] (responses within 12 hours for all responsible gaming requests)

We take every responsible gaming request seriously and treat all such communications with absolute confidentiality. If you are concerned about your own gambling or that of someone close to you, please do not hesitate to get in touch. At Roby Casino, your wellbeing and safety always come first — ahead of profit, ahead of promotions, and ahead of everything else.

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Frequently Asked Questions — Roby Casino Responsible Gambling

How do I set deposit limits on my Roby Casino account?

You can set deposit limits by navigating to the "Responsible Gaming" section within your account settings. Select the type of limit you want (daily, weekly, or monthly), enter your chosen amount, and confirm the change. Deposit limits take effect immediately. You can reduce your limit at any time without delay. Any request to increase a limit will be subject to a mandatory waiting period as part of our Roby Casino gambling control policy.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break from gambling lasting between 24 hours and 30 days, after which your account automatically reactivates and you can log in again as normal. Self-exclusion is a significantly more serious and longer-term measure — lasting from 6 months to permanent — and your account remains fully closed for the entire chosen period with no option to reopen or reverse it early. If you are unsure which option is right for you, our team is available to help you decide.

Can I use more than one safer gambling tool at the same time?

Yes, absolutely. We actively encourage players to use multiple tools simultaneously to build layered protection. For example, you might combine deposit limits with session limits and loss limits to create a comprehensive, multi-layered approach to gambling control. Using several safer gambling tools together is often the most effective strategy for those who want to play responsibly over the long term.

What should I do if I think I have a gambling problem?

If you suspect you have a gambling addiction or signs of problem gambling, the first step is to activate the self-exclusion tool on your Roby Casino account straight away. Then contact a professional support organisation — such as Gambling Help Online on 1800 858 858 (free, 24/7) or Gamblers Anonymous Australia. You can also email our team at [email protected] and we will assist you promptly with next steps and additional resources.

Does Roby Casino allow minors to gamble?

No. Roby Casino has a zero-tolerance policy on underage gambling. We strictly prohibit access to real-money gambling for anyone under the age of 18 and verify the age of all players as part of our mandatory KYC process. Any account found to belong to a minor will be closed immediately and any funds will be returned. If you believe a minor has gained access to gambling services on our platform, please notify us immediately at [email protected].

Is my information kept confidential when I request gambling help?

Absolutely. All communications with Roby Casino's responsible gaming team are handled with the strictest confidentiality. Any request for gambling help, limit-setting, a cooling-off period, or self-exclusion will never be shared with third parties without your explicit consent. We are fully committed to protecting your privacy as well as your wellbeing.

Remember: gambling should always be fun, and at Roby Casino we want to keep it that way. If it ever stops being enjoyable, or if you feel you are losing control, it is time to take a break. Use the safer gambling tools in your account, reach out to our team, or contact one of the support organisations listed above. Gamble responsibly, know your limits, and never hesitate to ask for help when you need it. We are here for you.